Over the past five years, the Xalq nazorati digital platform has become a key tool for interaction between Tashkent residents and city services. According to statistics from the capital's khokimiyat, 287,000 requests were successfully resolved through the service, which is 90.2% of all applications received, confirming high performance discipline on the ground.

Citizen activity has increased many times over: in 2021, only 3,900 messages were received through the portal, and by the end of 2025, the number of applications reached 160,000. The increase in workload reflects both the popularization of digital tools and public confidence in the responsiveness of the authorities. The success of the Tashkent model stimulates the scaling of similar projects in other regions of the country.

As of February 6, residents of the capital sent 1,058 new messages to city services. Half of the complaints were related to the housing and communal sector, including issues of heating, energy supply and maintenance of the housing stock, which is traditionally relevant for the winter season.

Sources
upl.uz

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